Mercedes-Benz Toorak respects your personal information and shares your concerns regarding data protection. We aim at all times to comply with the Privacy Act 1988 (Cth) as amended from time to time.
This Privacy Statement relates to personal information which Mercedes-Benz Toorak collects, holds, transfers, uses and deletes/destroys about our customers, visitors to our websites, service providers, apps, social media and other digital services, event attendees and members of the public. We collect, hold and use your personal information to provide you with information which relates to our products and services relevant to your interests.
Our personnel and job applicants can contact our human resource team for details about the privacy of their personal information.
The type of personal information we collect depends on the nature of your dealings with us which is made clear at the time the information is collected. An example of this is when you request product information, purchase a vehicle or enter a competition.
The types of personal information that we may collect and hold for our activities includes, without limitation an individual’s name, date of birth, physical or postal addresses, e-mail address, telephone and fax numbers, driver’s license details, vehicle details, credit card details, occupation, salary and personal finances (for loan applications), health information (for life or disability insurance) and details of current or previous insurance (for motor insurance).
Mercedes-Benz Toorak may collect personal information from you in a variety of ways including, without limitation:
We will collect information directly from an individual wherever possible. If this is not possible, we will take reasonable steps to ensure that the individual is made aware that the information being collected is outlined in the collection statement.
If the information we request for the provision of products or services is not provided to us, then this may affect our ability to provide those products or services to you.
We collect personal information only to the extent that this is necessary for one or more of our following activities:
Generally, the purpose for which Mercedes-Benz Toorak collects personal information will be apparent from the way in which we collect it or will be disclosed at the time of collection. If at any time the purpose for which we are collecting your personal information is unclear, please raise your concerns with the person you are dealing with or contact us using the contact details below.
We will reply to your email address for the purpose for which you provide it.
We may also use your email address to respond to feedback given about our website, and to confirm receipt of emails sent to us.
Mercedes-Benz Toorak may disclose your personal information to other organisations (including related entities) that provide us with various services such as (but not limited to) vehicle manufacturers, distributors and financiers, parts and service providers, contractors, agents, printers, mail houses, lawyers, document custodians, scrutineers, business analysts, I.T service providers, marketing companies and event organisers.
Whilst Mercedes-Benz Toorak does not ordinarily disclose your personal information overseas, there may be circumstances where we need to disclose your personal information to a third party and this third party may disclose your personal information overseas.
Mercedes-Benz Toorak uses all reasonable endeavours to ensure that any personal information collected, is kept safe from misuse, loss and unauthorised access, modification and disclosure and to only deal with third parties that can demonstrate the same level of commitment to your privacy as we do or which have agreed to comply with Australian privacy laws.
Other Information Uses and Disclosures
Mercedes-Benz Toorak may use information relating to your visit to our website, or information you provide to us for market research purposes in order to continually improve the product and services that we deliver to you.
Whilst Mercedes-Benz Toorak does not sell personal information provided by you to any other organisations, we may form relationships with other organisations from time to time with the specific purpose of presenting you with special offers or competitions relevant to your preferences.
If at any stage you no longer wish to receive communications from Mercedes-Benz Toorak, please let us know.
Mercedes-Benz Toorak provides information and services through a range of digital and online services including websites, apps, email, online advertisements and social media profiles. These services may be operated by us, Mercedes-Benz Australia Pacific, other Daimler group companies or third party service providers to provide a consistent experience, personalise your use of each of those services and provide targeted marketing.
When using our website, you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the Internet and you do so at your own risk. Mercedes-Benz Toorak does not accept responsibility for the security of information transmitted to us over the Internet.
Our website may contain links or plug-ins to other sites. We are not responsible for the content of or the practices or policies of those sites.
Mercedes-Benz Toorak’s systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered and user activity such as links clicked.
Some information which Mercedes-Benz Toorak or a third party acting on our behalf may collect is not related to an individual. In many cases the information only relates to a device or is of an aggregated or statistical nature, and we will have no way of knowing the identity of the user. In other cases we may associate information about your use of our digital services over time with your personal information, e.g. where on any occasion you have logged in, followed a link sent to you by email or we have otherwise been able to identify you.
Please refer to our Cookies section on our website for further information:
Mercedes-Benz Toorak is constantly developing and enhancing our use of online technologies, and makes reasonable efforts to ensure we keep this Privacy Statement and related documents up to date in this regard.
At all times, Mercedes-Benz Toorak strives to ensure your personal information is treated confidentially and in accordance with the Privacy Act 1988 (Cth). You have the right to access your personal information held by Mercedes-Benz Toorak. If you believe your personal information has been handled in a way that does not comply with the Privacy Act 1988 (Cth), or if you wish to access or correct information that Mercedes-Benz Toorak holds about you, please contact us in writing and provide as much information as possible to assist us in providing you with a prompt response.
All such enquiries should be directed to:
The Marketing Manager
11 Carters Ave
Toorak VIC 3142
By phone: 03 8825 5000
By email: email@example.com
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
Last updated: May 2016